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FAQs

Ordering

Anyone that is 19 years of age or older may use our site.

We accept government-issued identification, such as driver’s license, passport etc

Packages shipped through Canada Post are protected under Canadian mail privacy laws. In most cases, mail cannot be opened, seized, or interfered with by law enforcement without legal authorization, except in matters involving national security or other circumstances permitted by law.

Please allow some time for us to receive payment and prepare your order. You will receive a tracking number to the email provided once your order is shipped. Orders are shipped and processed usually within one business day.

Our emails may go to your spam folder. Please check there and please add us to your safe sender list so you are sure to receive messages regarding your package. If you don’t know how to do that please do a websearch for “how to whitelist emails on (your service provider…gmail, yahoo etc.).

We can help you make changes to your order, as long as your order has not been shipped yet. 

Please feel free to read our product descriptions or email us for any information about our products.

Sorry, unfortunately we cannot offer refunds or a reshipment after orders are sent out for delivery and tracking shows that your order has been delivered. You must submit a new order, if you still wish to receive your products.

Shroom Garden is not responsible for any mishandling of orders by the post office or customs, or any theft of packages. Customers are to order at their own risk.

Payment

We currently accept payment by e-Transfer and cryptocurrency. 

We accept credit cards for Canadian orders only.

You have up to two days to pay for your order, in case the original payment doesn’t go through. Afterwards, your order will be cancelled.

Please check your email for a link to pay for your order by credit card. All credit card orders need to be manually verified so it may take up to 1 business day to get the payment link made. Thank you for your patience. 

Shipping

No, we only ship within Canada and the US.

Canada
We charge $30 per order to ship Canada-wide. All orders over $200 will receive free shipping. Orders eligible for free shipping are flat-rate packages for shipping. Tracking codes will be provided with all orders.

USA
We charge $50 to ship orders to the US.

We generally send orders made by 2pm(PST) out same day. Orders made after 2pm will be sent on the next business day.

We ship via Canada Post Xpresspost. Typically this means 2-3 business days for Western Canada (BC, Alberta, Saskatchewan, Manitoba) and major cities (Toronto, Montreal, Ottawa etc.). Expect 3-5 business days for other locations.

**Please keep in mind there could be delays at busy times or due to circumstances out of our control ie: Covid, strikes.

All products are carefully packaged in smell-proof containers. We post in unmarked boxes or envelopes with no indication of contents.

No, we can not make any specific requests to Canada Post. Your items will arrive just like any other packages or mail. Please ensure that the mail person has access to your mailbox.

Customers are responsible for providing accurate shipping information. If you live in a building you must provide your unit number.

If you do not provide the full address, we will not be able to assist you with a lost or returned package.

As Canada Post doesn’t guarantee delivery times, we can’t be certain your items will arrive within the typical estimated arrival times. Please be patient as sometimes there are delays. If you believe your package is missing please contact us so we can investigate the issue.

Sorry everything goes through the mail. But if you’re local that means you’ll see it real soon.

Points

Points rewards you with points for each purchase equivalent to 2% back.

Earning Points: Each dollar spent gets you 2 points.

Redeeming Points: Every 100 points redeemed discounts $1 off your order total.

You must have an account and be signed in to collect points.

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